FAQs

Frequently asked questions

How do I book a clean with Cleanny?

Choose your service, pick a date and time slot, add your address and confirm. You'll get an instant booking reference and email confirmation.

Can I reschedule or cancel?

Yes — free of charge up to 24 hours before your slot. Within 24 hours a small late-change fee may apply.

Do I need to provide products or equipment?

No. Your Cleanny professional brings everything needed, including eco-friendly products on request.

Are your cleaners vetted?

Every professional is identity-verified, background-checked and continuously review-monitored.

How do payments work?

No payment is taken at booking. You pay after the clean by card or bank transfer, and receive an invoice by email.

What if I'm not happy with the clean?

Tell us within 48 hours and we'll return to re-clean the affected areas free of charge.